CUSTOMER CARE

Edgecomb Potters honors the privacy of our valued customers.
Under no circumstances would we share or sell your personal
information. We are adding customers email addresses to our own
database to serve and keep you informed about sales events and
the arrival of new items. If you wish to be removed from our database
please email us at orderinfo@edgecombpotters.com.

Geo Trust is Edgecomb Potters secure online server.

If you have questions about our privacy policy, please email us and we
will respond to your concerns.

If you require assistance with placing an online order, please call us
Monday - Friday from 9 am to 5pm at 1-800-343-5529.

Each piece of porcelain produced at Edgecomb Potters is a unique pattern
of crystals, color variety, and tone. No two pieces will be exactly alike
although they will be similiar. The product we select for you is carefully chosen
by our staff and will be of the highest quality standard.

Return policy for online purchases:

Due to the individual nature of handcrafted items, variations will occur.
If the purchase is unsatisfactory, it must be returned within 14 days for a refund.
Store credit will be sent to you after 14 days for a future purchase at our online
Gallery or in one of our Retail Galleries. Twenty one (21) days after receipt
of merchandise, it is non-refundable.
This return policy applies to online purchases only.

Shipping costs on returned items is non refundable. Damaged items received
because of inadequate packaging will not be refunded.
Our Retail Gallery staff will NOT have access to your online order information
Please email orderinfo@edgecombpotters.com and allow 24 - 36 hours for a
response from us.